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CTI GROUP NEWSROOM

Press Release: CTI Group Announces New VoIP Call Recording Laboratory
Press Release: CTI Group Forges Relationship with Fused Group to Provide Fully Integrated IP Call Recording
Press Release: CTI Group Steps into the Software as a Service (SaaS)
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CTI GROUP SOLUTIONS

SMARTBILL CONNECT PROTEUS EMPULSE SMARTRECORD SMARTRECORD IP (new!)

"The Proteus system is windows based and so has a user-friendly interface and report layout. Information can also now be broken down into 30 standard reports with the possibility of customizing other reports, which may be required in the future."

Woolworths: Keith Pieterse

Proteus Reports

Proteus includes a wide range of standard report templates and custom report options. All reports are available in various formats (Adobe® Portable Document Format (PDF), Microsoft® Excel®, Comma Separated Values (CSV), Microsoft® Word® and Hyper Text Markup Language (HTML)) and scheduled to be automatically generated and delivered via e-mail.

Standard Reports

Customers have a wide range of needs so Proteus provides a wide range of standard report templates. More than 50 templates are available in these categories:

  • Cost Analysis
  • Response Times
  • Traffic Analysis
  • Trend Reports
  • Internet Activity
  • Email Activity

Custom Reports

An advanced filtering system enables customers to design their own reports. The possibilities are practically limitless, but generally involve:

  • Departments or extensions
  • Specific Private Branch Exchanges (PBX), Internet Protocol (IP) telephony systems, or trading systems
  • Call durations
  • Call costs
  • Ring/answer times
  • Account Codes, Personal Identification Numbers (PIN), or Trader IDs