| Administration |
Access levels and permissions may be set by end-user administrative login |
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System can support multiple users for same account |
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| Distributed e-mail |
The system sends e-mail to end-users to notify them of system events |
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| Equipment |
Autolearn - the system recognizes new equipment with usage in real time and places
that equipment in the organizational structure (the user must then assign the new
equipment)
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| Marketing/Communications |
Banners and ad space is available for reseller use to advertise additional modules and upgrades |
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User experience – may be easily modified to reflect additional brands and logos
(i.e. reseller branded) |
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| Numbering Plans and Tariffs |
Numbering plans and tariff files are updated regularly |
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| User Defined Fields |
The system provides the user with user-defined fields allowing the customer to record additional information |
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| Alarms |
System notifies users via e-mail when user-defined events occur |
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| Call Finder |
System has the ability to drill into call database to find individual calls based
upon user defined criteria. |
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| Costing |
System allows the user to apply cost to different call types and to present costed
calls in reports |
Multi Scheme |
Custom |
Custom |
2 schemes |
| Directory |
System provides end-users with a directory of extensions based upon the organizational
structure created by the end-user. |
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| Export |
Users may export reports information to common file formats |
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| Filters |
Users may filter information based upon criteria associated with the call records |
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| Fixed Costs |
Users may apply costs to equipment in order to create reports with equipment costs |
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| Modules |
EMS - analysis of user's e-mail use |
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IMS - analysis of user's internet use |
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MMS - analysis of user's mobile charges |
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TMS - analysis of user's voice traffic via their switch |
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Unified Reporting - reports which tie together all telecommunications traffic reports |
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| Organization |
Import - the system is able to import organizational structures from other systems
or the switch |
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Support - the system allows the user to create organizational structures and assign
equipment/extensions to that structure |
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| Real Time Monitors |
The system provides up-to-date reporting of switch traffic |
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| Reporting |
The number of standard reports in the system. |
10 |
50+ |
50+ |
25 |
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The system allows the user to create reports by selecting their own columns, sort,
and group criteria |
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The user is able to schedule recurring or one-time reports |
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| Trader Reports |
Provides reports specifically for dealerboard/trading systems |
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| Help |
Customer Support - support technicians are available via phone and e-mail to answer
system related questions |
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Knowledgebase - a searchable database containing system information such as user
guides, FAQs, and collateral |
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Online Help - context level help is available |
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User Guide - a document that instructs the user on system functionality and use
of the system |
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| ASP |
System runs as an application service provider. No client software install is required |
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| Browser Interface |
Feature and reporting are available via a web browser interface. |
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| Buffer |
IP Buffer |
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Optional |
| LDAP Compliant |
System is able to import organizational structure on a scheduled basis |
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| Multi-currency |
View reports using multiple currencies |
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| Switch Support |
How many switches and sites can the system handle? |
Multi |
Multi |
Multi |
Single |
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What switch interface files are available? |
Library |
Library |
Library |
Library |
| Switch Type |
PBX |
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Soft Switch |
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