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CTI GROUP SOLUTIONS

SMARTBILL CONNECT PROTEUS EMPULSE SMARTRECORD SMARTRECORD IP (new!)

"Reducing our costs and increasing the visibility of our profits was a critical factor in choosing Proteus. The prospect of significantly reducing our hardware overhead simply made prudent business sense and all of the local business center managers loved the intuitive browser interface."

Karen McCoun, HQ Global Workplaces

Who is CTI Group?

CTI Group is a global provider of interactive, online billing; self-care and mediation communication management solutions. Our products serve over 50% of Fortune 500 and Times 100 enterprises. With headquarters in the United States, CTI Group operations span the United States, Europe, the Middle East and Africa.

CTI Group

At CTI Group, we have over 30 years experience in providing electronic invoice management solutions and more than 20,000 installations in 45 countries. Our team focuses on customer satisfaction every day. CTI Group’s vision is that every invoice will be online and can be verified electronically.

In concert with our telecom service provider partners and systems integrators, our solutions serve enterprise, educational, governmental and small business customers by enabling comprehensive monitoring of communications traffic, including voice, e-mail, Internet, and mobile. CTI Group’s customers have demonstrated that every enterprise will improve productivity and profitability by leveraging communication management solutions. CTI Group’s strategy is to add value to our service providers by delivering every static bill as a dynamic customer experience.

CTI Group’s solutions are designed to integrate seamlessly with our service provider and systems integrator customer systems, to ensure that a single, consistent, managed interface is seen by enterprise customers from their Service Provider. Solutions are provided as licensed, managed services or fully out-sourced systems, ensuring an optimum Return on Investment (ROI) and rapid implementation.

From product development to installation, training, sales and support; everyone at CTI Group makes every customer touch point a positive experience. Our quick response times to customer requests and timely delivery of solutions are recognized as being integral features of our products, and ensure that our customers are able to expand their enterprise customer base by enhancing their product facilities.

Our Customers' Results

Customers consistently report annual savings of 10-15% of their phone bill by installing Proteus.

For example, checking actual call data/bills allows organizations to identify over and duplicate charging and ensure correct allocation of discount structures. Our case studies demonstrate how real businesses have achieved real cost savings and increased efficiency by CTI Groups' Telecom expense management solutions. An Return on Investment (ROI) calculator can show you exactly where and what savings can be made.

It typically takes organizations 4-6 months to realize a payback period on our Proteus Telephone Management System. These benefits will be increased 4-fold when integrating mobile, Internet and e-mail analysis as well. Many of our clients see a payback within weeks of installing Proteus.

Partial Client List

CTI Group's solutions encompass both legacy and new technology services that are currently used by some of the top service providers and systems integrators in the United States and the United Kingdom. These customers include Regional Bell Operating Companies (RBOCs), Independent Local Exchange Carriers (ILECs), Wireless providers, Cable TV providers and leading Inter Exchange Carrier (IXCs).

Some of our service provider customers include:

Leadership Team

Management Team

John Birbeck

Chief Executive Officer and President

John Birbeck was appointed Chief Executive Officer in September 2005 but has served as a director of CTI Group since June 2001 and as Chairman of the Board of Directors of the Company since July 2005. Mr. Birbeck’s technology focused career includes over 20 years experience of leading high growth companies in the data and telecommunications industries including Timeplex, Case, Tricom and Retix. Mr. Birbeck has also been involved in the expansion of the Internet; he was a founder and director of Scorpion Logic, which was acquired by Bay Networks. In 1997, Mr. Birbeck founded and served as a director of Network Alchemy Ltd, developing the first, award winning, Voice Over Internet Protocol (VoIP) system for the Small/Medium Business (SMB) market. Network Alchemy Ltd. was acquired by Lucent and became part of Avaya Communications where its Internet Protocol (IP) Office has become the cornerstone of their SMB business. From 2000 until 2001, Mr. Birbeck served as a director of Avaya Communications.

John Birbeck holds a Joint Honours BSc in Geology and Chemistry from the University of Wales.

Fred Hanuschek

Chief Financial Officer

Fred Hanuschek is chief financial officer of CTI Group, with almost twenty years financial experience with public, multinational and high technology companies, Hanuschek has been instrumental in developing CTI's strategies to support its corporate strategic initiatives. He oversees all accounting, auditing, and budgeting functions, as well as investor relations and human resources.

Prior to joining CTI, Hanuschek served as chief financial officer for ICC Technologies, Inc., a Nasdaq-traded company that designs, manufactures and markets technological, innovative climate control systems. Earlier in his career, Hanuschek served as senior audit manager for Coopers & Lybrand. During his tenure of more than eleven years, he managed and directed multiple Initial Public Offerings, as well as secondary offerings for a number of emerging growth and high technology companies, both domestic and international.

Hanuschek is a certified public accountant, a graduate of Pennsylvania State University and has completed international business studies at the University of Koln, Cologne, Germany. He also is an active member of the American and Pennsylvania Institutes of Certified Public Accountants.

Bill Miller

Chief Operations Officer

Bill Miller is currently chief operating officer of CTI Group (Holdings) Inc. An information technology veteran with more than 20 years experience working with high-growth telecommunications companies, Miller has played a key role in the establishment of today's CTI.

As chief operating officer, Miller has managed the integration of three companies that merged to form CTI. In addition, he led the development of SmartBill® and MagnaFlex®, the flagship products of CTI. Before joining CTI, Miller was senior vice president and general manager of the communications division of Centillion Data Systems, Inc., a software development and information services company delivering electronic billing solutions to the telecommunications industry. Centillion Data Systems merged with CTI in 2001.

Miller previously held senior sales positions, including director of sales and marketing, for Compucom Communications, MCI Telecommunications and LiTel.

Miller holds a bachelor's degree in marketing from Indiana University, Bloomington.

Sid Rao

Chief Technologist

Sid Rao is currently Chief Technologist of CTI Group and key architect to many of the new products CTI have developed. With over 10 years of professional experience with software companies, Rao has been instrumental in developing CTI’s product management and development approach, specifically the development of SmartBill Connect. Rao leads all new product development, product management, and technology strategy functions at CTI.

Prior to joining CTI, Rao served in product management and development functions for Microsoft^®, Nortel Networks, Infosys Technologies, and Purdue University where he was responsible for the development and launch of several product lines in a multitude of verticals, from consumer electronics to public telephone exchange software.

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